Just wanted to take the time to express our happiness with the service you and the Gold Star Company provided us just this pass month. We are pleased to say from the first initial call to the end of the install we were made to feel like the one and only customer that your company has.
We have done business with may different companies but by FAR Gold Star has provided such a service that exceeded our expectations. Never did we feel pressed to purchase or have your company provide us anything more the what we ask for. The quote and your speed of service were exceptional.
We will spread your Company name everywhere and to all we hear needs your services. Again thanks so much for excellent service. Oh yes very pleased with the unit we purchased and the quality and pricing all within reason. Wonderful Job.
Wanted to put this in your views but couldn’t find the link to provide this out for all to see. Please feel free to post to your web site for all to see.
– Burke Family, Dover, DE – 11/23/2016
Just fantastic experience. Found Gold Star on Angie’s List after looking for local, family-owned business. I guess without the overhead of Horizon, they can offer quality unit and installation and warranty for half the price– half, you read that right people. Everyone I dealt with was courteous and knowledgeable. I am very happy with my experience. Recommended them to a neighbor who also is over the moon for Gold Star AC. And it turns out my realtor also recommends them over the big names. Call Gold Star!
– C.F., Wilmington, DE – 04/18/2016
I highly recommend Gold Star. We knew we needed a new heater and started the process. O had seen the advertisements for Gold Star and their $6790 package. I was skeptical knowing you get what you pay for but I saw the positive reviews and I like that they are a local small business. After our first quote being outrageous, I called them for an estimate. To compare, our current service provider quoted $16K, brought them down to $14,890 with multiple coupons, multiple texts to the manager, upfront signature, and agreeing to a day where they needed work for their crew. They did not reuse any of our existing upgrades. I was expecting a cost of $10-12K, possibly $13, but not $16!!!! For that price, we would have gone for geothermal!
Enter Gold Star:
The experience was exceptional. Tony examined the system and toured the house. He immediately noticed all the thing I felt were done incorrectly with the previous install and told me how they would be addressed. I mentioned my concerns and he addressed each one informing me of the different options available.
There was no “big book” presentation for an hour. No up selling, no bad mouthing of other companies, and no scare tactics. There was no mention of install dates until I brought them up. He informed me that there was no need to purchase my upgrades because what we had could be removed from the old system and installed in the new one. Others did not share that offer.
When it was time for the quote, he wrote it out on the contract form but did not ask for a signature. He said he would return if we decided to go with Gold Star. I was shocked at the low quote! I asked many questions about the employees (not subcontractors) who would be doing the install and why they were coming in so low. I felt he was transparent and I appreciated his business model.
I completed my research after he left and quickly made my decision to have Tony come back.
The crew was out the next morning on time. They were professional and knowledgable. They were happy to show me how things worked and watch them put it together. You could see they enjoyed what they are doing.
Thank you for the wonderful service, both the sales and the install.
– Amanda S., Newark, DE – 01/05/2016
My AC unit failed in late July. I called Gold Star and 3 other HVAC contractors to get quotes on a new system. Every one of the others quoted a price that was close to 2 times that of Gold Star. Of course I was somewhat skeptical since the lowest price vendor usually has the lowest quality. So I did some due diligence to feel more comfortable about selecting them.
1. I spoke to Jeff and he explained their business model and how they are a growing business and service base through reasonably priced installations.
2. They are Trane-certified specialists and install many systems, so that they get good pricing from the Trane distributor.
3. They have great ratings form Angie’s list and the BBB. I couldn’t find any sub-par partings on their installations and I looked diligently.
After this review, and now having my system in place for 5 days, I’m thrilled to have selected Gold Star.
Their technicians were polite and professional. They showed up on time, did their work diligently, and explained the system to me.
– Greg G., Newark, DE – 08/13/2015
Came out very quickly and determined what my problem was. All of the reviews were correct… which was the reason I called them. Excellent customer service. Went well. On time. Courteous. Price reasonable. Will definitely use again. I have a new hot water heater in my future.
– Donna U., Bear, DE – 06/06/2015
Our heater broke at 4:30 on a Friday afternoon. The part was unavailable to ALL contractors I called until Monday. Our system was 17.5 years old, so Saturday at 9 am I began calling contractors to get estimates. At 9:10, 10 minutes later I received a call from Shane, the owner of Gold Star to discuss my situation. By 11 am, I had Gold Star’s rep at more door measuring and confirming my house and system were indeed within their $6790 flat rate program. He left paperwork and said call him once I knew what I wanted to do. Next closest call back was an hour and some not till Monday. I had a LARGE HVAC company come out Sunday 9 am to give me cost. Cost was double of Gold Star’s and when I told them my other 2 comparisons, they dropped their rate by $6,000.00. Horrible way to do business. I chose Gold Star Sunday after telling the other company to go ice skating and 7:30 am Monday morning, Gold Star installed my new heating and air conditioning system. The guys were clean, professional and done in one day. Overall great experience.
– Joe D., Avondale, PA – 01/10/2015
Woke up this morning to a very cold house and realized there was something wrong with my heating system. Checked my thermostat and saw it was set at 72 but the house temp was under 60. I did some research online for local HVAC companies and saw Gold Star and their high grade on the BBB website. After looking at their website I decided to call them and request service. Called around 11:00 Saturday morning and was told they would schedule a technician. To my surprise, 15 minutes later I was contacted by Shane, the owner, and told he would be here once he finished his current service call. Indeed, within 45 minutes Sean was at my door. He was able to quickly determine the cause of my problem, quoted me a price and made the repair. Within 30 minutes he was on his way to his next call. Very professional, honest, and thorough. Would recommend Gold Star without hesitation.
– Joe. S, Newark, DE – 01/17/2015
I was out of heat over the weekend and called Gold Star, first thing in the morning Shane called me as he promised he got the part and sent one of his crew,Chris, solve the problem. Please keep up the good work. Thanks.Gy
– Gunay, Newark, DE – 12/15/2014
“I just wanted to let you know that I appreciate the timeliness and dedication that your Team has put forth for this project. I called my Dad last night to check in and one of the things he told me was that he was really impressed with how hard the three technicians on the job were working. Thank-you and please convey my thanks to the Team for their dedication to this project. I know it is/was a big project and it was amazing to me that your Team could schedule it within one working day of the contract agreement and accomplish the project in less than 7 working days.
You have a great Team. Thank-you!”
– Walt B., Elkton, MD – 12/12/2014
“The Gold Star crew of Joe,Bob and Trevor did a good job installing the A/C and furnace.We are pleased with the system and look forward to a cozy warm home this winter and many more seasons to come.”
– Gerhard K., Wilmington, DE – 11/20/2014
“Thank goodness for Gold Star Services. After having a few “HVAC guys” in our house, sent from a warranty company, Shane and his crew were like a breath of fresh air. We enjoyed having them in our home! They were nice, professional and CLEAN! Drop cloths and shoe booties and all! We are extremely impressed. Thank You!!”
– Janine S., Middletown, DE – 09/16/2014
“I could not be happier with the service Gold Star has provided me, especially for the price. I feel I got better service than I would have from other local contractors that wanted almost two times what I paid. They are always on time and quick to respond. I cannot say enough good things about them…highly recommend.”
– Anthony L. – 09/03/2014
“After interviewing 3 top service companies in the area, I gave Gold Star Services a call after seeing their ad. The salesperson was prompt and answered all of my questions. The price he gave me and the service agreement was better than any of the others. The installation of my heat pump system was scheduled and the technicians arrived on time. They did a quality job and were very clean especially on a rainy day. When they were done the technician went over the entire system with me. The cost of the installation was exactly what I was quoted even though they did some minor modifications. No hidden charges and an excellent system was installed.”
– Scott K., Middletown, DE – 04/29/2014
“Recently started using Gold Star for maintenance of our heating and air conditioning systems – found them to be extremely reliable and efficient. Today we had a toilet and kitchen faucet installed and found their technician, Sean, to be very skilled and knowledgeable – went above and beyond to complete the job in a timely and professional manner. Would highly recommend Gold Star!”
– MK, Smyrna, DE – 10/16/2013
“My central Air conditioner went out on me yesterday and my home temperature reached up to 88 degrees. I have a friend that recommended to call Shane at Gold Star services to see if he could help me out on short notice and on the weekend. I Called Shane and he told me that he would have a tech come out to my house by 12PM today and I was amazed the tech was in my drive way at 12pm on the dot. The estimate price was the best in the state and not to mention Jason the tech was able to repair the AC unit in less then an hour and he was extremely knowledgeable and did not give me the run around and was very honest. With the problem that I had with the AC unit I knew there would be no guarantee and he did not beat around the bush about it and gave me an honest answer when I asked him how long the fix could last. Then he was very helpful when I asked about getting the unit replaced next year and has me absolutely sold on a new unit for next year. I would absolutely recommend these guys over any of the big and small local companies. If you want good service, honest technicians and a great price give these guys a call they are the best. Thank you for helping me out in my time of dire need.”
Your new loyal customer,
Gabriel H., DE – 08/10/2013
“Outstanding salesmanship, service, installation, and a great overall value for my family. Our residential HVAC system was nearly 14 years old and needed a major repair to our air conditioning unit in July. Several firms offered to \”do the job\” for their price. Goldstar was first class all the way from beginning to end. One price, just like advertised, no upgrades, upsells or trick & traps to be found. If you are considering Goldstar, please know they have my highest recommendation. I called them at 6pm, met Shane at 7pm and I had a brand new Trane HVAC System installed the following day by 3pm. In July with 3 young children (and allergies) we needed this repair quick and at an affordable price. Shane is our guy, you should make him yours as well. He is kind of like the service guy my Dad hired 40 years ago to do a job on a handshake. He said what he would do and then he actually did what he said! Thank you Shane and Goldstar!”
– DPH Bear, DE – 07/26/2013
“In all our years in Delaware we have had good service people, but this Gold Star group is the very best – top of the line. Beyond satisfaction!!!”
– Sandy & Joe C., DE
“Thanks Gold Star for getting our A/C working again! We will definitely be calling this fall for a heater tune up, BEFORE we need it! Thanks again”
– R.S., Middletown, DE
“Gold star to Gold Star Services! The new heater and air conditioner are working great and the installers were fabulous! I will be recommending you to all our family and friends! Customer for Life!”
– T.C., Newark, DE
“Great technician, Great price, fantastic service. Thanks Gold Star!“
– K.G., Bear, DE
“I Called Gold Star at 10:30 AM this morning concerning replacement of a leaking water heater.. Sean showed up at 1:00 PM with the exact heater we needed and by 3:00 PM we have hot water again. Everyone I talked to was very friendly and accommodating. Well done Gold Star………. Would recommend Gold Star to all my friends.”
– George E., Wilmington, DE – 8/4/2014
“Very professional service from start to finish. called them during winter storm when blower motor went. prompt arrival, professional repair by service tech KEN. Last week ac stopped working. called them again sent KEN. tried to repair but needed $2000+ in parts. 14 year old systems. Mentioned advertised $6790 total replacement. i looked on line and made calls to several other companies for prices/offers/warrantee/services then Supervisor TONY came by a while later. i realized Gold Star had the best overall deal for the money and the services. installation was yesterday 6 hours Mechanic JERRY and 2 others were friendly and did excellent work.”
– Edward C., Townsend, DE – 8/11/2014